- We have a $10 flat rate for domestic shipping of all non bulky orders, with larger items/orders and International orders freight prices calculated via weight.
- We are currently offering Free Shipping for all domestic orders over $150.
- Please note that at the current moment we are unable to accept PO Boxes as a delivery address
- We use either Australia Post, Fastway Couriers Or DHL EXPRESS depending on the size and nature of the items purchased.
- Once an item has been dispatched we will notify you via email with your tracking information.
- Australia delivery times should be within 7 working days from dispatch of your order (Depending on your location),
- International delivery times will vary depending on your location (Usually within 7 working days)
- If your parcel has not been received within this time frame please email us on the below so that we may resolve the issue-
- Please be mindful that you are responsible for tracking your own parcel, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your Parcel.
- When a request is made for a parcel to be delivered and left unattended you acknowledge that La Carolina and their Representatives will not be liable in any way for any loss or damage to the parcel left in accordance with this authority.
- You are responsible for any additional local customs and duties on your order.
- We are required by law to disclose the full value of the package contents and cannot alter this value.
- If an order is refused by your country by no fault of our own, you are responsible for all shipping expenses and any additional costs incurred.
- You are responsible for tracking your own parcel, failure to collect your parcel from the designated outlet may result in your parcel being returned to us here in Australia upon which you will need to cover the costs of re-postage of your order.
*PLEASE NOTE THAT AT PERIODS WHEN WE EXPERIENCE AN INCREASE OF ORDERS (E.G CHRISTMAS OR DURING A SALE PERIOD) DISPATCH TIMES MAY BE LONGER THAN USUAL AND WE THANK YOU IN ADVANCE FOR YOUR PATIENCE